Solving issues
Frequent questions
Check out the list of questions before contacting customer support.
Q:
What is femino.biz Finance?
A:
femino.biz Finance develops software and security systems for peer-to-peer payments, and tests payment systems for vulnerabilities.
We are also engaged in the creation of innovative security systems for cold storage of crypto wallets and other areas of crypto security.
Q:
Is the activity of your company legal?
A:
The company has all documents of title, permits and certificates for finance and investment activities.
Q:
Who can be your member?
A:
Any interested person reached age of majority can become our customer and get access to account functionality.
Q:
How to start cooperation with femino.biz Finance?
A:
To become a participant of our platform you need to register on the official website and login. You can take advantage of our investment offer via the your dashboard.
Q:
Is it free of charge to open an account?
A:
Yes, it is totally free of charge.
Do you still have questions?
Please, send your question via support form.
Q:
How may I access my account?
A:
You may log into your account by clicking the link Log in and enter your username and password.
Q:
Can I create multiple accounts?
A:
Creating multiple accounts is strictly prohibited. All identified multiple accounts will be blocked.
Q:
Do you require account verification? Do I need to send any documents?
A:
No, we do not require any verification documents confirming the identity, address or origin of your funds.
Q:
How can I secure my account?
A:
First of all, use the official website of the company, check EV SSL. To make your account more secure, set up 2FA security with Google Authenticator, fill out all payment accounts in your dashboard settings and set a strong password.
Q:
Where can I see my upline?
A:
When filling out the registration form, your upline will be indicated, you can also check your upline in your account settings.
Q:
How long does it take to process a manual bounty request?
A:
Manual bounty requests are processed within 48 hours.
Q:
What should I do if I forgot my password and can't login my account?
A:
Open the password recovery page and follow the instructions.
Do you still have questions?
Please, send your question via support form.
Q:
Do you have any hidden fees?
A:
No, we don't have hidden fees. Please note that when you invest via cryptocurrencies, you will pay only the standard transaction fee for the cryptocurrency in which you create the deposit.
Q:
How long does it take for the cryptocurrency deposit to reach my account?
A:
Deposits in cryptocurrencies are credited after a certain number of transaction confirmations, usually 1-3.
Q:
What is the deposit work term?
A:
The deposit works until it receives 200% income accruals, the principal of the deposit is returned at the end of the deposit term or can be released at any time with the 10% balance fee.
Q:
What is the minimum deposit amount allowed for investment?
A:
The minimum deposit amount in each payment system is different.
Current the minimum deposit amounts are: Perfect money - $30 / Bitcoin - 0.0025 BTC / Litecoin - 0.3 LTC / Doge - 250.00 DOGE / Tron - 600.00 TRX / USDT - 50.00 USDT / Ripple - 50.00 XRP / Dash - 0.4 Dash.
Q:
How does the deposit interest rate increase?
A:
Every Monday at 00:00 server time, the common interest rate is automatically increased by +0.5% daily. The interest of deposits which created before will also upgrade, but only once. For example, you created deposit when was 4% rate, on next Monday while common interest will 4.5% your deposit will also upgraded to 4.5% and for this deposit it maximum. If you create deposit when interest 5%, on next interest upgrading you will receive 5.5% automatically and so on.
Q:
Do I get income every day, even on weekends?
A:
Yes of course. Our deposits accruals and withdrawals work without time limits, 7 days a week.
Q:
How long does it take to process an withdrawal?
A:
Withdrawals are processed instantly. If you ordered principal return, it may be processed within 48 hours.
Q:
What is the minimum withdrawal amount?
A:
The minimum withdrawal amount in each payment system is different.
Current the minimum withdrawal amounts are: Perfect money - $1 / Bitcoin - 0.0003 BTC / Litecoin - 0.02 LTC / Doge - 20.00 DOGE / Tron - 20.00 TRX / USDT - 5.00 USDT / Ripple - 5.00 XRP / Dash - 0.04 Dash.
Q:
Can profits be reinvested?
A:
You can open new deposits directly from the balance of the platform. The affiliate system works on reinvested deposits.
Q:
How can I release my deposit early?
A:
You can release the principal of your deposit at any time with a fee of 10% from your withdrawal balance. That is, in order to release, for example, the deposit of $100, you need to have $10 on your balance in the deposit currency. You can accumulate the required amount of releasing fee via other ways & you can release deposit via partial amounts.
Do you still have questions?
Please, send your question via support form.
Q:
Do you have an affiliate (referral) program?
A:
Yes, we have the extended affiliate program which provides both accruals from the referral's daily income and deposit amount up to 3 referral lines.
More details about the affiliate program can be found on affiliate page.
Q:
How to get my referral link?
A:
Open the partners page in your dashboard account.
Q:
Do I have to be an active investor to earn referral commissions?
A:
Yes. our affiliate program works on 2 systems, 3 levels and 5 referral ranks with the piggybank option, in order to avoid cases of referral multi-accounts, we require an active deposit in any amount. If you wish, you could release this deposit at any time with 10% balance fee.
Q:
How will I receive my referral commission?
A:
As soon as the investor you invited makes the deposit, you will receive the referral commission instantly to your withdrawal balance. In addition, you will receive a part of the referral's daily income also on your balance until the referral withdraws his deposit.
Q:
How can I confirm that someone has become my referral?
A:
You can also check the number usernames of your referrals and other data in your dashboard account.
Q:
How to improve my affiliate system?
A:
To improve your affiliate program, you need to start inviting active referrals. The affiliate system depends on your referral rank, the more turnover you have, the higher referral rank and commissions you will get. The upgrading the referral system working automatically due to the rank system.
Do you still have questions?
Please, send your question via support form.